Cancellation Policy

Swallow Tail reserves the right to cancel any trip or event at any time for any reason if there are too few participants, or if the quality of the trip or the safety of the travellers is judged to be compromised. In such a case, refund of payments received by Swallow Tail shall constitute full settlement. Swallow Tail cannot assume responsibility for any loss incurred on account of non-refundable air tickets.

Tours – Cancellation Policy

SUMMARY OF CANCELLATION TERMS

NUMBER OF DAYS PRIOR TO YOUR TRIP: 90 or more 31-89 30 or less
Standard Cancellation Terms If you have to cancel your Swallow Tail trip, you are entitled to the return of these amounts: 100% Refund of deposit or trip credit issued No refunds, trip credit at deposit amount No Refunds, deposit is forfeit

 

Event Tickets – Cancellation Policy

Tickets are always non-refundable, details below.

Due to the nature and popularity of Swallow Tail’s various culinary events and activities, we have had to initiate some very strict terms and conditions when it comes to booking.

Similarly to tickets to events such as hockey games, music concerts and other entertainment style events, Swallow Tail’s tickets are non-refundable after purchase and may not be transfered to another event, without specific written consent from Swallow Tail, and this will only be given in very special circumstances. Tickets however are transferrable to a 3rd party and may be used by someone else, so you may sell or give away your tickets for an event if you are not able to make it. Therefore, before you book, please note that all tickets sold are non-refundable and may not be exchanged or rescheduled.

In the rare situation where we cancel a tour that fails to attract minimum enrollment, we will contact you ahead of time to reschedule your tickets or issue a full refund, whichever you prefer. We reserve the right to limit the number of participants and to cancel a tour that fails to attract minimum enrollment. Tour and events are generally held rain or shine. While we appreciate it is difficult to plan and purchase tickets many months out, which is generally the case in some of our events due to popularity. We also realize that this provides you the opportunity to plan around the event and make it your top priority.